Privacy Policy

TONY WONG RESTAURANT L.L.C respects customer privacy and aims to protect personal information collected through the Tony Wong Restaurant website, online ordering system, payment process, delivery process, and customer support channels.

This Privacy Policy explains what information we collect, how we use it, when we may share it, how long we may keep it, and how customers can contact us about privacy questions or requests.

This policy applies to online orders placed through the Tony Wong Restaurant website. It may also apply to related customer support, refund, delivery, and payment communications connected with those online orders.

We collect information needed to operate the online ordering service and provide restaurant delivery or pickup support. This may include customer name, phone number, email address, delivery address, billing details where applicable, order details, selected items, quantities, order value, payment confirmation details, transaction reference, delivery instructions, food preparation instructions, allergy or dietary notes if provided by the customer, customer support messages, refund or complaint information, and communication records.

We may also collect technical information such as device and browser information, IP address, approximate location based on technical data, website usage data, pages visited, checkout activity, and cookies or analytics data where enabled.

We do not intentionally collect more information than is reasonably needed to process orders, support customers, maintain business records, prevent misuse, and improve our service.

If a customer chooses not to provide required order, address, phone, or payment information, we may not be able to accept, prepare, deliver, support, or refund the order properly.

Information may be collected when a customer browses the website, places an order, creates an account if account features are available, pays online, contacts the restaurant, requests delivery support, requests a refund, makes a complaint, or communicates with staff by phone, WhatsApp, email, or website forms.

Some information is provided directly by the customer. Other information may be created by our systems during normal website use, order processing, payment confirmation, delivery tracking, fraud prevention, or customer support.

If offer subscriptions, loyalty tools, analytics tools, or marketing tools are added later, information may also be collected through those features where legally allowed and where the policy has been updated as needed.

We use customer information to process orders, prepare food, process payment, arrange delivery, send order updates, contact customers about an order, handle refunds and cancellations, provide customer support, prevent fraud and misuse, keep accounting, VAT, and business records, comply with legal and regulatory obligations, and improve the website, menu, service, and delivery process.

We may also use information to understand common delivery issues, improve kitchen workflow, review complaints, check payment status, respond to disputes, and maintain accurate order history.

Marketing messages may be sent only where legally allowed and appropriate. We do not use customer information in a way that is unrelated to the restaurant service without a proper business or legal reason.

We may also use limited order and customer information to protect the restaurant from misuse, repeated false claims, payment disputes, delivery disputes, or suspicious ordering activity.

Tony Wong Restaurant website does not store full card details. Online payments are processed securely through Stripe or another approved payment provider.

The payment provider may collect and process payment details, transaction references, fraud checks, card verification information, and payment status according to its own privacy and security practices. We receive only the information needed to confirm payment, connect the payment to an order, handle refunds, and respond to payment questions.

Customers should review the payment provider's own terms and privacy information where available, especially when using stored cards, digital wallets, or other payment methods.

We may share necessary information with trusted parties only where needed for the restaurant service, legal compliance, technical operation, or business support. These parties may include payment processors, delivery staff or riders, delivery partners, website hosting providers, IT support providers, customer support staff, accounting advisors, legal advisors, and government, tax, regulatory, or law enforcement authorities where required by law.

For example, a rider may need the customer's name, phone number, address, delivery instructions, and order reference to complete delivery. A payment processor may need payment and transaction information to authorize payment or process a refund.

We ask service providers to use information only for the purpose of providing their service to us, where this is within our control.

Only the information reasonably needed for a task should be shared. For example, delivery staff do not need full payment card details, and payment providers do not need kitchen preparation notes except where those notes are part of the order record.

Tony Wong Restaurant does not sell customer personal information. We do not provide customer lists to third parties for their independent marketing purposes.

If we use a technology provider, delivery partner, payment provider, or support provider, information is shared only as needed for restaurant operations, payment, delivery, support, compliance, or service improvement.

The website may use cookies or similar technologies for basic functionality, cart operation, checkout operation, customer session management, website performance, analytics, security, and service improvement.

Cookies may help the website remember cart items, keep a session active, understand technical errors, or improve the order experience. Some cookies may be necessary for the website to function correctly.

If marketing pixels, Google Analytics, Meta Pixel, TikTok Pixel, or similar tools are added later, this Privacy Policy should be updated accordingly before those tools are used for broader tracking or marketing purposes.

Marketing messages may be sent only where legally allowed, where the customer has consented, or where the customer has previously interacted with the business and such communication is permitted.

Customers may opt out of marketing communications by contacting the restaurant or using any available unsubscribe method included in the message. Operational messages about orders, payments, delivery, refunds, or customer support are not considered marketing messages.

Customer data may be kept as long as necessary for order completion, customer support, refunds and disputes, accounting records, VAT records, legal compliance, fraud prevention, business records, and service improvement.

Different types of information may be kept for different periods. For example, accounting and VAT records may need to be retained longer than website session data. We may also retain records needed to respond to bank disputes, payment provider questions, customer complaints, or legal requests.

When information is no longer reasonably needed, we may delete, anonymize, archive, or restrict it in accordance with business and legal requirements.

Retention periods may also be affected by payment provider rules, card dispute windows, tax record requirements, and restaurant operational needs.

The restaurant uses reasonable technical and operational measures to protect customer information. These may include access controls, secure payment processing through approved providers, limited staff access, protected hosting, and operational procedures for handling customer records.

However, no website, payment system, email, messaging service, or internet transmission can be guaranteed 100% secure. Customers should use accurate information, protect their own devices and accounts, and contact us quickly if they believe there is a problem with an order or account.

Customers may contact us to request access to their personal information, correction of incorrect information, deletion where legally possible, objection to certain processing, or withdrawal from marketing communications.

These rights may be subject to legal, accounting, tax, fraud prevention, payment dispute, and business record requirements. For example, we may need to keep order and payment records for accounting, VAT, refund, dispute, or legal purposes even if a customer asks us to delete some information.

To protect customer privacy, we may ask for information to verify the request before taking action.

The website is intended for customers capable of placing food orders and making payment or arranging delivery. The restaurant does not knowingly collect personal information from children.

If a parent or guardian believes a child has provided personal information through the website, they may contact us and we will review the request.

Some technology providers, hosting services, payment providers, email tools, support tools, or analytics providers may process information outside the UAE. The restaurant uses such providers only where needed for business operations, website hosting, payment processing, communication, security, or customer support.

Where we use external service providers, their processing may be subject to their own systems, security measures, and legal obligations.

The restaurant may update this Privacy Policy from time to time. The latest version will be posted on the website with a last updated date.

If we introduce new data uses, marketing tools, analytics tools, account features, loyalty features, or delivery integrations, this policy should be reviewed and updated where necessary.

For privacy questions or requests, please contact Tony Wong Restaurant.

• Email: hello@tonywongchain.com
• Phone / WhatsApp: +971 58 226 4858